SOME banks in the country have indicated that they are committed to improve service delivery to carter the needs of their customers.
This follows complaints from customers who say they are not satisfied with some services that the bank is offering.
NBS Bank customers have been complaining about the charges, others claiming that they are charged three times for one withdrawal in a month.
The bank has however, assured its customers that it is working tirelessly to improve its service delivery.
Mponela Service Centre Manager for the bank, Fly Mazizi, explained to the customers that some charges are from other added services linked to the customers’ accounts such as easy mobile, internet banking and Auto-Teller Machines, ATMs.
Mazizi dismissed claims of three charges for one withdrawal in a month saying the bank introduced a bundle charge for once in every month even for twenty withdrawals.
He urged the customers who don’t want bundle charges to unsubscribe.
Currently, the bank is conducting an exercise of updating customers’ account numbers with requirements such as utility bills, pay slips and identity cards.
On her part, Mponela branch manageress for Standard Bank, Naomi Kawonga, dismissed claims that the bank is expensiv that poor people cannot manage to open accounts.
She stressed that the bank provides Pure Save account of K50,000.
The manageress added that the bank is also offering current account for employed people to have access to loans and “Mchikumbe” account which has no transactions charges.
The banks are accompanying the Reserve Bank of Malawi, RBM, which is championing Financial Literacy Programme awareness campaign in councils across the country.