POWER users in Malawi are accessing care services online following the introduction of an electronic portal by state-owned power distribution company, ESCOM.
This comes after the continued increase in the number of people especially the youth and the middle class that are using digital platforms to access products and services from paying bills to banking.
By establishing the web portal, ESCOM is also reacting to concerns by consumers of delays to get service assistance like new connections, faults and checking bills.
Using the new platform customers of the national power distributor can get assistance without physical visiting or calling customer care offices.
The e-customer care service is offering various facilities from application of new service connection to reporting faults and complaints.
It is also providing consumers an opportunity to check tokens, check bills and check power consumption patterns.
To access the new service customers are registering through escom.mw
Landowners are using their ESCOM contract number or contacting the company’s customer care department through email or walking into a service centre.
Using personal details like date of birth and phone number, renters are registering through landholders.
The service can be accessed on electronic data devices like PC, mobile phone and tablet.